Acknowledgement
This item is intended for use by ages 13 and older.
All first orders and re-orders will be promptly acknowledged in writing by fax or email by No1Promo.com (hereafter called “No1Promo”). If customers do not receive order confirmation from No1Promo, they must notify No1Promo immediately, otherwise their order status will be inactive. It is also the customer’s responsibility to inform No1Promo in a timely fashion regarding any changes or discrepancies in the order details or specifications.
Order Acceptance
Orders must be complete when submitted to No1Promo. Definition of complete is:
A hard-copy purchase order must be submitted. Customers can send a PO via e-mail, but No1Promo cannot accept an e-mail in place of PO. The PO must contain:
- Ship-to address
- Full item description
- Correct pricing
Vector art: jpg, gif, tiff or other non-vector art will not be accepted. Note: In the case of full-color process, an ultra-high resolution jpg can be accepted. The way to tell if art is vector is that it maintains crisp, clean lines when zoomed in or out. Common types of vector graphics include Adobe Illustrator, Macromedia Freehand, and EPS files.
Preload data (usb orders): If preload is requested, the data must be submitted along with the PO and art. The order cannot be processed and held to await data
Any order submitted with incorrect/missing purchase orders, art or preload data will not be accepted or processed and will not be considered a valid order. Pricing will not be held pending receipt of the PO, art or data; the current pricing at the time of processing will be applied.
Order Approval and Confirmation Process
To insure the accurate and on-time delivery of all orders the following process must be followed.
Within 24 hours of the receipt of the customer’s P,O, No1Promo will send a production proof and order confirmation letter to the customer.
Customer must approve and re-confirm order according to production proof and order confirmation description of the order.
If customer approval and confirmation is not received by No1Promo the order will be placed on “pending” status. After three days in “pending” status the order is subject to a price increase or even cancellation unless the order has been prepaid. When order is in “pending” status, No1Promo cannot guarantee original delivery date and order will be subject to delay.
The official order “turn-around-time" begins only after customer order approval and confirmation has been received by No1Promo.
This procedure also applies to repeat orders. All repeat orders must be re-confirmed and approved by the customer after they receive new production proofs and order confirmation letters.
Strict adherence to this policy is in the best interest of the customer and insures accuracy of production and on-time deliver.
Product Color and Imprint Color
In order to better serve you and make color selection easier we have provided the Pantone Color Guide on our website. But this is only an approximation of the color and should not be taken as an exact color match. If the color you select for the product or imprint must be exactly matched then an additional surcharge will be applied to your order. We always recommend that you consult your customer care representative on critical issues such as exact color matching.
Shipping, Delivery and Turnaround Time
No1Promo Turnaround Time means the total time beginning with the confirmation of artwork or approval of a pre-production sample, and ending with the delivery of merchandise to the customer’s dock. Every effort will be made to meet the turnaround time quoted. However, the standard turnaround times as noted in the catalog, or agreed upon at time of order, may have to be adjusted due to unforeseen circumstances associated with “custom” manufacturing and shipping. Please inform No1Promo if the merchandise must arrive by a certain date so that extra attention can be given to your delivery requirements. Any delay in returning the approval of virtual proofs, artwork, or the photo/physical samples to No1Promo will affect the delivery schedule of the order and delivery deadlines. The customer is responsible for the additional expense, cost and time resulting from any delays in No1Promo’s receipt of their complete approval. No1Promo is not responsible for any delays caused by shipping carriers or customs clearance.
Storage Fees
No1Promo reserves the right to apply storage fees for any order unable to ship due to delay by the customer. The storage fees will be calculated based upon the number of days the order is delayed past the original ship date:
• After 1st 30 days: 2% of order total per month ($1 per day minimum)
• After 60 days: 4% of order total per month ($2 per day minimum)
• After 90 days: 6% of order total per month ($3 per day minimum)
• After 120 days: 8% of order total per month ($4 per day minimum)
Blind Shipping, Drop Shipping and Split Shipping
As a premium service, No1Promo can provide drop shipping, blind shipping and/or split shipping at the lowest cost possible to enhance your competition edge. However, in certain special cases, No1Promo or the factory information must be displayed on the shipping documents for security, insurance or other customs requirements. Please always consult and confirm with No1Promo the details when any of these special shipping services are requested or required.
Change restrictions
A revised PO must be submitted to No1Promo for any changes to be accepted.
Quantity change
Unit quantity can be increased within 3 business days after the order is booked. NOTE: Due to the fluctuation of chip pricing, the new units will be priced at current price at the time of increase. No combined pricing/bundle pricing allowed.
Shipping Address Changes
The ship-to address should be determined before the PO is placed with No1Promo. Any change after the Order Confirmation is issued may lead to additional cost and will be subject to reconfirmation from No1Promo. As premium service, we will try to change the ship to address whenever possible. But we will re-evaluate the shipping cost and charge extra when applicable. Also, the change request must be presented to No1Promo in writing 5 business days before ship date for air shipping and 10 business days before ship date for sea shipping. A $30 surcharge will be applied. Any address changes requests received after the above time frame will be subject to delays in the ship date and No1Promo reserves the right to reject the change request if not feasible.
Other Change Requests
Due to the custom nature of the business, all change-order requests need to be presented to No1Promo in writing within 3 business days after the order is booked. Material costs associated + a $30 surcharge will be applied to any change requests occurring after 3 days. Any change requests received after the above time frame will also be subject to delays in the ship date and No1Promo reserves the right to reject the change request if not feasible.
Custom Tools, Dies, Samples, Films and Moulds
All tools, dies, samples, drawings, films and moulds are maintained for the exclusive use of the original customer, but remain solely the property of No1Promo who may dispose of any die without notice because of damage or otherwise. No1Promo will make every attempt to maintain dies for customer's orders for a maximum of one year. After one year all dies are disposed of regardless of how many reorders have been placed. The dies wear out and have a limited shelf life. Die charges appearing in this catalog are estimated costs only. Exact die charges will be determined when final artwork or an exact sample is received from the customer.
Over-runs/Under-runs
Unless expressly stated on the purchase order, No1Promo reserves the right to ship 1.5% over or under the quantity ordered. Invoices and packing lists will reflect the exact quantity shipped and billed. However, every effort is made by No1Promo to produce and ship the exact quantities ordered.
Payment Terms
For all new customers, a 100% deposit with order is required, with the balance billed and paid in full by customer prior to shipping. After first order, a 2% discount will be granted to all orders paid in full at time of order or reorder. Any delayed payment will be charged with an additional finance charge of 1% monthly compounded since the balance due date (Due Balance*(1+1%)^n, where n stands for number of months since balance due). Existing customers are subject to periodic credit reviews to continue their NET 30 terms. For convenient, easy payment, No1Promo will accept VISA, MASTERCARD and DISCOVER, as well as Electronic Transfer and Paypal without any additional financial or service charges. We also accept standard bank checks, money orders and cashier checks without an additional charge. But it is the customer’s responsibility to make sure the check arrives before the invoice due date. Any delay on payment may lead to the holding of merchandise or additional finance charges.
Past due accounts: No1Promo reserves the right to charge the credit card on file for the invoices that are past due after due date. 30-day past due accounts / invoices will be sent to collection agencies.
Pre-Productions Sample
To ensure complete hassle free products, it is No1Promo’s recommendation for customers to order actual pre-production samples. The pre-production sample fee, including the artwork, die, set-up and shipping will be firmly quoted. Pre-production charges are non-refundable. However, when the order ensues, the pre-production charges will be fully or partially rebated to the customer. Any changes after a pre-production sample has been approved will result in additional pre-production and die charges. The additional pre-production charges for revising the sample are solely the customer’s responsibility.
Price
The prices shown in the No1Promo catalog and price list are effective from the publishing date shown and subject to change without notice. Official No1Promo quotes will be honored per the valid date as specifed in the quote documents.
Pricing is available by logging onto the No1Promo website or by calling your account representative and is subject to changes without notice.
Warranty
For different category we have different warranty. Any physical damages after use are not covered under any warranty. Please be aware that any imprint can wear off eventually depending on usage.
Replacement of Goods
No1Promo accepts no returns of merchandise. Defected goods are subject to inspection by No1Promo and will be replaced if it is determined that defect is a material or production problem. No1Promo’s authorization must be obtained prior to the replacement of merchandise for any reason. Prior to a replacement authorization several samples that illustrate the customer’s complaint must be sent to No1Promo for evaluation. Any claims and replacement requests must be made within 10 days of the receipt of merchandise. Otherwise the merchandise will be considered as accepted as is by the customer.
Rush Service
No1Promo offers rush service at the lowest cost possible as a premium service to our customers to meet time-sensitive delivery dates. Rush service time depends on the specific item being ordered. An additional cost will be quoted based on the items and quantities ordered. Once the artwork or samples are sent to factory, no changes can be accepted on rush orders.
Trademarks & Promotion
No1Promo assumes no responsibility for determining who holds title to any trademark or copyright. All liabilities of this nature rest with the customer. The artwork, design, and other trademarks on products in our catalog, website, or other media are reproduced for display proposes only, and do not imply/suggest endorsement by the trademark owner, or that the item was originally produced for the trademark owner. The customer agrees to hold No1Promo harmless for any claims of damages, costs or expenses resulting from using any unauthorized logos or trademarks. We do reserve the right to use all products produced by our company in our advertising and displays unless specified in writing to the contrary at time of receiving the customer’s order.
Custom Product Design
Whereas No1Promo can assist a customer in developing a new product design, the customer takes full responsibility for any patent infringement that results from No1Promo copying an existing product design supplied by the customer. The customer agrees to hold No1Promo harmless for any claims of damage, costs or expenses resulting from any patent or copyright infringement claim.
Safe Product Commitment
NO1PROMO is committed to producing and distributing products that are compliant with applicable Product Safety standards established by the Consumer Products Safety Administration (CSPA). Our products utilize many different component and raw materials including copper, brass, iron, zinc alloy, enamels, epoxy, lead, cotton, acetate, nylon, polyester, plastisol inks, PVC (poly vinyl chloride), paper, scents, lead crystal, and batteries.
To achieve the appearance and effect desired by our customers at effective price points, it is necessary to utilize materials that contain small amounts of chemicals and elements that appear on the list of materials that are restricted to levels considered safe by the CSPA. These materials include nickel, phthalates and lead.
Our factory purchases raw materials in large quantities and all raw materials are tested upon receipt to ensure that they comply with ASTM guidelines established by the CSPA. Due to the nature of our highly customized product, the fact that end users for our products are ordinarily adults and the relatively small size of most individual orders it is not economically feasible to comply with the more stringent CPSIA standard at published prices.
CPSIA standards apply to products intended for distribution to consumers under the age of 12 years. NO1PROMO is eager to provide products for these applications. In order to comply with the more stringent CPSIA standards, the materials we must utilize are more costly. In addition, utilization of restricted manufacturing techniques to ensure no contamination by contact with ambient nickel, lead and phthalates that may be present on equipment and in the manufacturing environment is required. It is also necessary to re-test the completed product and its component parts to ensure compliance with the CPSIA standard if the product is intended for distribution to an audience under the age of 12 years.
For the protection of both NO1PROMO and our Distributors we require that we be notified at the time of quotation to the end user if the product is intended for distribution to consumers covered by the CPSIA. We will be pleased to provide custom quotation for these applications. Divergences from our published prices for these applications will include a modest increase in the unit cost as well as costs for the required Product Safety testing. These additional costs will be invoiced to our Distributors on a per order basis. In this way safe products that achieve the goals anticipated by our Distributors and their end user customers will be achieved, avoiding exposure to Product Safety liabilities.
Cancellation Policy
Since No1Promo provides a full customization service, all materials and services are dedicated and purchased especially for your specific order at the time of the Order Confirmation. It is therefore the customer's full responsibility for all charges incurred for the order. This includes all costs incurred for materials, art work, dies or setups, production, labor and shipping charges up until the order is officially cancelled.
Calculation of cancellation fee
For 24-Hour Production/Ship or 5-Day Delivery programs, once the order has been acknowledged and artwork sent to the factory, it CANNOT be cancelled due to the rush nature of the job.
For other programs, the cancellation fee will be calculated based on the order implementation stage at the time of cancellation request is received and approved.
Orders canceled BEFORE virtual approval stage: a $30 cancellation fee plus a minimum 5% service will be charged.
Orders canceled AFTER mass production starts: a $30 cancellation fee plus all the costs incurred resulting from No1Promo's order execution department.
Orders CANNOT be cancelled after the order has already shipped (a shipping tracking number will be provided).
Once you have agreed on all the fees, please fill out the attached cancellation request in writing and return to No1Promo by either e-mail or Fax. You will receive a cancellation approval number confirming the fact that your order is officially cancelled.
Timeline
Once the Order Cancellation Request form is submitted successfully, the customer will receive a cancellation approval number in 1 to 2 business days along with an Invoice showing all cancellation charges and all incurred costs to date in detail.
Your money will be refunded according to the following schedule:
If the order was paid by a credit card, it generally takes 3 - 5 business days for the refund to show up on your banking statement after you get the approval number. For a check payment, it generally takes 1 - 2 weeks for a refund check to be issued and mailed.
When No1Promo receives payment in full for all cancellation fees, the cancellation will be officially complete and a refund issued.
*Phone cancellation requests will not be accepted.
*Your order is not cancelled until you receive a cancellation approval number.